E-ZPass fraud reaches scale.

E-ZPass fraud reaches scale.

The department said EZDriveMA will never request payment via text message and all links associated with EZDriveMA will contain the agency’s official domain – www.EZDriveMA.com.

Several variations of the scam messages warn customers in Massachusetts of “excessive late fees” if the toll bill is not paid urgently. Two messages reviewed by the Globe indicate an unpaid balance of $6.99.

The FBI is aware of the smishing scam and has received over 2,000 complaints involving fraudulent texts related to road tolls from at least three states, according to an April statement from E-ZPass.

When fraudsters attempt to reveal sensitive information via text messages – also known as short message service or SMS – it is called a “smishing” scam.

In November, the Rhode Island Turnpike and Bridge Authority said customers received a fraudulent text message regarding an unpaid bill from a road in Kansas, the Globe previously reported. The agency directed customers to check their account status on RITBA’s official website.

The New Hampshire Department of Transportation said in a statement that it will never send text messages requesting payment of late toll tolls. Account holders should use the official NH Turnpike E-ZPass website or the NH E-ZPass mobile app instead.

“Customers who receive text messages purporting to be sent from “E-ZPass Toll Services” requesting that they click on a link to settle an outstanding toll to avoid a late fee should be aware “This message is fraudulent,” E-ZPass said in a statement. “E-ZPass warns customers to immediately delete the text messages and not to click on any links embedded in the text messages.”

If you receive a smishing text message, you can notify your wireless provider by forwarding the suspicious message to 7726 (SPAM), and you can file a complaint with the FBI’s Internet Crime Complaint Center, officials said. If you have already clicked on a link, MassDOT recommends taking precautions to protect your financial and personal information and disputing any unknown charges with your bank.


Alexa Coultoff can be reached at [email protected]. Follow her @alexacoultoff.

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