Starbucks reverses open restroom policy

Starbucks reverses open restroom policy

Popular coffee chain Starbucks is ending its open-door policy and will now only welcome paying customers to come into its stores and use the restrooms.

In a letter to store managers and above that the company shared with Fox News Digital, Sara Trilling, executive vice president of Starbucks and president of Starbucks North America, noted: “We are establishing a new code of conduct that will be posted in every store.” This is common practice and makes it clear that our spaces, including our cafes, terraces and toilets, are intended for the use of paying customers and our partners.”

The coffee companyThe company’s move to limit the use of its facilities to paying customers represents an about-face from its previous policy.

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Starbucks logo sign

A sign with the Starbucks logo hangs near the entrance to the Starbucks coffee shop in Aspen, Colorado. (Robert Alexander/Getty Images)

In 2018, the company stated: “Every customer is welcome to use Starbucks’ premises, including our restrooms, cafes and terraces, regardless of whether they make a purchase.”

The code of conduct – which requires Starbucks spaces to be available to employees and customers – prohibits panhandling, smoking, e-cigarettes, drug use, consumption of “foreign alcohol” and engaging in “violence or abusive/threatening language,” discrimination or harassment.” “Misuse or disruption of our spaces.”

Starbucks says it will ask violators to leave the company and warns it may seek assistance from law enforcement.

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The rules largely mirror the standards contained in a 2020 post on the Starbucks website titled “Use of the Third Place Policy,” which states: “Sleeping, smoking, drinking alcohol, taking drugs, or the Improper use of toilets is not permitted” and “Obscene, harassing, abusive language, hate speech, racial slurs, gestures or actions are unacceptable.”

“We want everyone to feel welcome and comfortable in our stores. Introducing a Coffeehouse Code of Conduct is something most retailers already have in place and is a practical step that will help us prioritize our paying customers who want to sit and enjoy our cafes or need to use the toilet during their visit,” a Starbucks spokesperson noted in a statement to Fox News Digital.

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Starbucks coffee cup

A Starbucks coffee cup is seen in this illustration photo taken at the cafe in Manama, Bahrain, on March 5, 2024. (Jakub Porzycki/NurPhoto via Getty Images)

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“This means our cafes, terraces and toilets are dedicated to customers and partners. By setting clear expectations for behavior and use of our spaces, we can create a better environment for everyone. These updates are part of a broader series of changes we are making to improve the cafe experience as we work to return to Starbucks,” the statement continued.

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