Alaska Airlines (Image credit: X / Twitter)

Alaska Airlines stood in front of one IT problem On Monday, the company disrupted its website, mobile app and other operations. Passengers faced difficulties in booking flights and check-in procedures. Several passengers took to X, formerly Twitter, to voice their issues with the airline’s website and app.

People react to the problem

One user said: “Now Alaska Air you can’t tell me to check out the Black Friday deal and your website crashes.”

Another person said: “Alaska Air is doing a cyber deal and of course the website is down.”

“Alaska Air today: Hey, we have this great sale! Also AA: Yes, but our website isn’t working, so good luck,” said a third person on X.

Alaska Air responds

Due to people’s concerns about the issue, the airline responded to People on X and said that the “IT team” was aware of the outage and was working to resolve it.

“I’m sorry we’re experiencing technical issues on Alaskaair.com. Our IT team is aware of this and is working on it,” the airline replied to a customer on X.

The airline also responded to another customer’s recommendation to “access the website again after an hour.”

“We heard things are loading very slowly right now,” the airlines responded to another frustrated customer.

Previous Alaska Airlines website outages

According to KING 5 News, in September 2024, Alaska Airlines faced an IT issue that resulted in all Alaska Airlines planes being grounded at Seattle-Tacoma International Airport.

The airline also suffered a cyberattack in August 2024, which led to a series of flight disruptions.