According to the Better Business Bureau (BBB), online shopping and package deliveries spike during the holidays as a way to steal personal information.

A common scam involves a text message from someone posing as a delivery driver saying, “Hello! My name is Tony. I work for FedEx and am trying to find your house. Please call me.” If the message seems strange, trust your instincts – it’s probably a scam.

Another version includes a message claiming that a USPS package cannot be delivered due to an incomplete address. The text contains a link to “verify” your information, which often leads to phishing attempts or malware downloads.

If you call the number or click the link, scammers may request personal information, including your name, address, and even credit card information. Some callers may claim the package is a gift to make the scam seem more believable. Professional-sounding messages and official-looking logos in emails or text messages can make it difficult to spot the scam.

Another reported scam asked consumers to pay a small “delivery tax” to ensure their package arrived. One victim shared his experience: “They pretended to be the post office, asked for address confirmation and charged $1.99 for a fake return fee.”

The BBB emphasizes that reputable delivery companies do not send unsolicited messages requesting personal information or payments.

Tips to avoid delivery scams:

• Track your orders: Keep records of your deliveries, including estimated arrival dates, to verify claims.

• Familiarize yourself with company policies: Delivery companies typically post updates through secure online portals and will not contact you out of the blue.

• Do not share personal information: If an unsolicited caller asks for sensitive information, hang up and contact the company directly through their official customer service number.

Staying vigilant against these scams can help protect yourself from identity theft and financial loss during the busy holiday season.