OpenAI is working to resolve an issue that caused major outages in its applications, including ChatGBT.

In a statement from the artificial intelligence (AI) company posted on the social media platform shortly after 4 p.m. on Thursday

A bug status page shows that OpenAI identified and began investigating an issue with high error rates in ChatGPT, the API, and Sora at 2 p.m.

In this photo illustration, the logo of “ChatGPT” is displayed on a cell phone screen in front of a computer screen with the logo of “OpenAI” on July 11, 2023 in Ankara, Turkey. ((Photo by Harun Ozalp/Anadolu Agency via Getty Images) / Getty Images)

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According to OpenAI, the problem was caused by an upstream provider, which is a company that connects a local Internet service provider’s network to the Internet.

Two additional updates at 3:00 p.m. and 4:00 p.m. noted that OpenAI “continues to work on a resolution to the issue.”

As of 6:30 p.m., ChatGPT and the APIs were partially restored and Sora was fully functional.

In this illustration, the OpenAI logo is seen on a mobile phone screen with the ChatGPT logo in the background. (Photo illustration by Idrees Abbas/SOPA Images/LightRocket via Getty Images / Getty Images)

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“We are sorry for the distress this may cause,” the company wrote. “We identified the problem and began the restoration process. We hope to be back as soon as possible.”

Users around the world used X to comment on the outages. Some noted that the crash affected their ability to conduct research and complete school or work tasks.

The ChatGPT website displayed on a laptop screen is seen in this illustration photo taken on April 11, 2023 in Krakow, Poland. ((Photo by Jakub Porzycki/NurPhoto via Getty Images) / Getty Images)

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An OpenAI spokesperson referred FOX Business to the statement on Thursday and declined to provide further comment on the outages.