Citibank The company is reportedly struggling with technical issues related to fraud alerts, long wait times for customer calls to its fraud department, and access to its mobile app.

The bank’s customers have spoken about these problems X, and hundreds of users have reported the problems on the site DownDetector.comCNBC reported Wednesday (January 15).

When contacted by PYMNTS, Citi said in an email statement: “We are experiencing some technical issues with Citi’s mobile app experience that we are working quickly to resolve. During this time, customers can continue to log in for service purposes Citi.com or call the number on the back of your card or To your monthly billing.”

The Citi defaults According to the website, the outage reported on DownDetector.com began around 6 a.m. Pacific time on Wednesday, peaked around 9:30 a.m. with about 1,273 reports above normal, and peaked at about 527 reports above normal around 1:30 p.m.

The site said the most problems reported by users were mobile registration (85%), online registration (10%) and credit card (5%).

In A Answer to a customer reporting a problem on X, The official US customer service account from Citi said: “We are aware of the fraud reportas well as the long holding time. Our team will let you know when the issue is resolved. Feel free to log into the site via a browser to check recent activity.”

In another Answerthe account said: “We are currently investigating the issue you are experiencing with our mobile app and will notify you immediately The was solved. In the meantime, feel free to check out our full website.”

In a third Answer To a customer it was said: “We are currently working on this and ask you to try again in 1-2 hours. Please log in via a browser.”

Citi reported in its third-quarter earnings update that its customers continue to shift to digital channels. The bank is active mobile users rose 8% year over year to 19 million in the third quarter, while active digital users increased 5% to 26 million.