Power outages, empty shelves and natural disasters: the Caribbean dream destination of Cuba is currently struggling with serious challenges. Most recently, the Federal Department of Foreign Affairs (EDA) tightened the travel advice for the country (Travelnews reported).

The Swiss holiday airline Edelweiss continues to take off weekly to Havana – a connection that is being maintained despite the adversities, as the company confirmed on request.

Andreas Blass, CEO of Caribbean Tours and one of the most respected Swiss Cuba experts, is very familiar with the country’s challenges. As a passionate promoter of tourism, he is committed to ensuring that Cuba retains its appeal as a travel destination even in turbulent times. In an interview with Travelnews, he describes his first-hand impressions and provides insights into the current situation on site.

Mr. Blass, we hear about massive power outages, destructive hurricanes and an ongoing supply crisis. How dramatic is the situation in Cuba at the moment?

Andreas Blass: After three nationwide blackouts, two hurricanes in November and the already tense supply situation, the situation has not become any easier for the people in Cuba. In addition to the daily challenges, there is now also concern that the peak tourist season from November to March will fall short of expectations – which could further aggravate the economy. The government assures that supplies in the tourism centers and hotels will remain guaranteed, and I can confirm that. In the resorts, such as in Varadero, where I am currently, the crisis is hardly noticeable. On the contrary: the hotel staff shows great commitment to offering guests a pleasant stay. On the other hand, the situation of the local population is not easy – but the Cubans impress with their admirable stamina and their human warmth.

How much do the power outages affect people’s everyday lives?

Power outages are a fact of life for locals. There are so-called “planned” shutdowns that are used to manage the electricity deficit. In the tourist centers, however, power outages are practically unnoticeable. If this does happen, hotels as well as many private accommodations and restaurants are equipped with generators to maintain operations.

Given these problems, is it really advisable to vacation in Cuba right now?

For the right target group: Yes. Even in the current situation, there is a loyal clientele who appreciate Cuba as a travel destination. I see a lot of Canadians, Russians, Germans and Swiss here at the resort in Varadero who are enjoying their stay and seem relaxed. Holidays in Cuba currently even offer advantages, such as experiencing tourism without the crowds. The ingenuity of the Cubans turns even a power outage into a charming experience, such as a Caribbean candlelight dinner with live music – after all, they don’t need electricity.

How safe is Cuba for travelers given the general situation?

Cuba remains one of the safest countries in the region. Travelers can move freely and without fear because the crime rate is extremely low. Of course, basic rules also apply here: walking through Centro Havana at night with an expensive watch or cell phone is not advisable – but this also applies to other travel destinations.

How does Caribbean Tours ensure that travelers travel safely and comfortably despite the crisis?

Our customer experience department is in constant contact with our customers. We recommend gas stations that accept international credit cards and help guests arrange prepaid cards if the credit card doesn’t work. Our accommodation – both hotels and private guesthouses – are all equipped to work with generators in an emergency. And for complete peace of mind, we are available 24/7 via an emergency number.

Why should travelers consider Cuba as a travel destination despite the difficult circumstances?

Cuba is unique: the hospitality of the people, the fascinating culture with music, dance, rum and cigars – all of this makes a visit unforgettable. Even in difficult times, Cuba remains authentic and lively. In addition, tourism in Cuba often has a direct positive social effect as it somewhat alleviates the difficult situation of the local population.