Starbucks confirmed that the ransomware attack on Blue Yonder disrupted a platform the company uses to manage employee schedules and track hours worked, the coffee chain said Monday. However, Starbucks plans to take all necessary steps to ensure employees are paid.

On Friday, Blue Yonder has uncovered a ransomware attack This disrupted the services of the Arizona-based software company. Blue Yonder provides supply chain management software to thousands of companies around the world, including major grocers and other retailers in the US and UK

Starbucks is working closely with the provider to find a solution to the platform disruption, a spokesman said. However, branch managers and partners have been given guidance on how to keep track of this information manually.

The priority is to “keep our partners healthy” and ensure they are paid throughout the outage, the company said.

The attack had no impact on customer service at Starbucks, so mobile ordering and store operations are operating as normal, according to the company.

Blue Yonder is Collaboration with external forensic experts to investigate the cause of the ransomware incident discovered on Thursday. The company did not provide an estimated time for normal operations to be restored.

John Donigian, senior director of supply chain strategy at Moody’s, said the attack underscores how important these technologies are to global supply chain management.

“When these systems go offline, key workflows – such as inventory management, demand forecasting, warehouse management and transportation planning – are disrupted, causing entire supply chains to come to a standstill,” Donigian said by email. “This incident highlights the indispensable role such technologies play in industries from retail to logistics and beyond.”

As previously reported, Morrisons, a UK-based supermarket, said the cyberattack impacted its fresh produce warehouse management system.

Jonathan Braley, director of the Food and Ag-ISAC, said Blue Yonder provides software solutions to many companies in the food and agriculture sector, particularly those involved in transportation and warehouse management.

“While ransomware attacks like the one against JBS Foods three years ago highlighted the vulnerability of the food and agricultural supply chain, they also demonstrated how resilient the sector is, as companies were able to access business continuity plans to ensure continued product delivery,” Braley said by email.